Shipping Policy

Healthmatter is an online pharmacy that guarantees the timely delivery of your medications. We offer free shipping and hassle-free delivery. Here, you can learn everything about our shipping policy.

Shipping Process

You are assured of prompt processing of orders and swift delivery.
Once you’ve confirmed your order, you will receive an email with a payment link for a seamless transaction.
Your orders are dispatched from the warehouses located in Mumbai, India, once your payment and shipping address are confirmed within 24 hours of placing the order.

Order Tracking

Once your order is shipped, you will receive a unique tracking number via email. This will allow you to track your order from the process of dispatch to delivery for better transparency.

Expected Delivery Time

The expected delivery time for orders shipped from India is approximately 15-20 days.

However, in certain circumstances, the delivery time might differ due to various factors outside our control, such as the customs clearance process or carrier delays.

Our Delivery Partners

Country	Shipping method
Australia	Australian post
USA	USPS Priority Mail

Shipping Destinations

Australia
United States of America

Customs and Clearance

Once your order reaches the destination country, the packages are cleared through customs and then handed over to local delivery partners for final delivery.

The customers are responsible for the legal importation of the medications to their respective countries. Healthmatter is not liable for orders that are delayed, confiscated, or refused entry by customs due to regulatory restrictions.

Shipping Costs

Healthmatter provides you with free shipping on all orders.

Damaged or Lost Packages

If you receive a damaged product or your product is lost in transit, please contact us immediately. Our Return and Exchange Policy provides more detailed information on returns and refunds.

Contact Us

Healthmatter continuously strives to improve our shipping services to meet your needs and build trust. If you have any doubts or queries about our shipping policy or your order, please contact us at [email protected] without any hesitation.